Terms & Conditions

1. Company information

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into binding contracts to use GBPPromote. By using the Services you represent and warrant that you meet these requirements and are not prohibited from using the Services under applicable law.

3. Description of Services

GBPPromote is a software-as-a-service (SaaS) platform providing tools for managing, optimising, monitoring, promoting and analysing Google Business Profiles, reviews, local search visibility, content workflows and related business operations.

Features may include automation, analytics, AI-assisted content generation, integrations with third-party APIs, reporting tools, scheduling functions, administrative controls and other related functionality. We may modify, improve, suspend or discontinue any part of the Services at any time.

4. Free trials New

We may offer a free trial of the Services. Where a trial is offered, the following applies:

• The trial period, included features and any usage limits are stated at the point of sign-up.
• Where a trial does not require a payment method, it cannot convert into a charge. At the end of the trial, access to paid features stops unless you choose to subscribe.
• Where a trial does require a payment method, the conversion terms are disclosed before you provide it.
• Trials are for evaluation. We may limit trials to one per person or organisation, and may withdraw or modify trial availability at any time.
• We may terminate a trial account that is used in breach of section 7.

Data created during a trial may be retained for a limited period after the trial ends so that you can resume by subscribing, and may be deleted thereafter in line with our Privacy Policy.

5. Licence to use the Services

Subject to these Terms and any applicable subscription or order terms, GBPPromote grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Services for your internal business purposes during the term of your subscription or permitted access period.

Except as expressly permitted by us in writing, or as set out in section 14 (White label & reseller use), you may not copy, resell, sublicense, lease, distribute, commercially exploit or make the Services available to unauthorised third parties.

6. Account registration & responsibilities

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity occurring under your account, including actions taken by authorised users.
• You must provide accurate, current and complete account information, and update it promptly where necessary.
• You must notify us immediately of any unauthorised use, suspected breach or security incident involving your account.

You are responsible for maintaining your own internet access, devices, software and other systems necessary to use the Services.

7. Acceptable use

You agree not to use the Services to:

• Violate any applicable law, regulation, court order or third-party right
• Post, publish or automate deceptive, misleading, unlawful, fraudulent, defamatory, abusive or infringing content
• Manipulate reviews, ratings or platform activity in violation of Google policies or other applicable third-party platform rules
• Engage in review gating, prohibited solicitation or similar conduct where disallowed by platform policy or law
• Upload malicious code, attempt unauthorised access, disrupt security or interfere with the operation of the Services
• Reverse engineer, decompile, scrape, copy, benchmark for competitive purposes, or create a competing product using the Services, except where such restriction is prohibited by law
• Send spam, unlawful marketing communications, or messages without required permissions or consent
• Damage, disable, overburden or impair the platform or other users’ access to it

We may investigate suspected misuse and may suspend, restrict or terminate accounts that violate these Terms.

8. Compliance with third-party platforms

The Services interact with third-party platforms including Google and other service providers. You are responsible for complying with the applicable terms, policies and guidelines of those third parties, including rules relating to review solicitation, profile management, messaging and content publication.

GBPPromote is not responsible for actions taken by third-party platforms, including account restrictions, listing suspensions, removals, policy enforcement, API changes or feature limitations imposed by those platforms.

9. Third-party services & APIs

GBPPromote integrates with third-party services and APIs including Google Business Profile APIs, AI services, payment providers, email infrastructure, analytics tools, and SEO or data providers.

Your use of third-party services is subject to their respective terms and privacy policies. GBPPromote does not control and is not responsible for third-party service availability, security, accuracy, content, policies, pricing, interruptions or changes.

10. AI-assisted features

GBPPromote may offer AI-assisted features such as suggested review replies, posts, summaries, classifications and content drafts. These features support user workflows and do not replace human judgement.

• AI outputs may be edited, approved, rejected, regenerated or disabled depending on the product workflow.
• You remain responsible for all content published, approved, scheduled or sent through your account.
• GBPPromote does not guarantee the accuracy, legality, compliance or suitability of AI-generated content.
• You should review AI-generated outputs before use where human review is enabled.

GBPPromote does not use AI to make automated decisions producing legal or similarly significant effects on individuals.

11. Messaging, email and communication compliance

If you use the Services to send emails, messages, notifications, review requests or similar communications, you are responsible for ensuring you have all required permissions, notices, lawful bases and consents under applicable laws, regulations and platform rules.

You are solely responsible for the content, timing, recipients and legality of communications sent through your account, and you agree to comply with applicable anti-spam, privacy, telecom, consumer protection and marketing laws.

12. Subscription, fees & billing

Some features require a paid subscription. Pricing, billing cycles, taxes, credits, usage limits, renewal terms and payment conditions are shown at the time of purchase, in your plan details, or in any applicable order form or customer agreement.

• Subscriptions renew automatically unless cancelled before the applicable renewal date.
• You authorise us or our payment processor to charge applicable fees, taxes and recurring subscription amounts.
• Failure to pay may result in suspension, restriction, downgrade or termination of access.
• Refunds are governed by our Refund Policy. Except as set out there or as required by law, fees are non-refundable.

We may change pricing or plan structure prospectively by giving notice through the platform, email or other reasonable means.

13. Affiliate program New

We operate an affiliate program under which participants earn commission on referred subscriptions. Participation is governed by the separate Affiliate Program Terms & Conditions, which form part of your agreement with us if you enrol.

In the event of any conflict between these Terms and the Affiliate Terms in relation to the affiliate program specifically, the Affiliate Terms prevail. In all other respects these Terms apply.

14. White label & reseller use New

Notwithstanding the restriction in section 5, agencies, resellers and partners may use the Services to deliver services to their own clients, and may present dashboards and reports under their own branding, where that use is made available on their plan or agreed with us in writing.

• You remain fully responsible to us for your account, your users and your clients’ use of the Services, including compliance with sections 7, 8 and 11.
• You are responsible for your own contracts, pricing and support arrangements with your clients. We have no contractual relationship with your clients unless separately agreed.
• You must not represent yourself as GBPPromote, as an employee of GBPPromote, or as holding authority to bind us, unless a separate written agreement says otherwise.
• You must not misrepresent the Services’ capabilities to your clients, and you must not make performance or ranking guarantees on our behalf.
• White-label rights end when your subscription or partner arrangement ends.

15. Fair use, usage limits & abuse prevention

To maintain platform stability, performance and fair access for all customers, GBPPromote may apply reasonable usage limits, rate limits, storage limits, API request limits, automation limits or credit-based limits.

If your usage is excessive, abusive, technically harmful or materially outside normal intended use of your plan, we may throttle requests, require an upgraded plan, invoice for overages where applicable, suspend specific features, or take other reasonable protective measures.

16. Intellectual property

All software, workflows, interfaces, trademarks, logos, branding, documentation, designs, databases and other content provided by GBPPromote are owned by or licensed to TOTOSLOCAL ONE PRIVATE LIMITED and are protected by applicable intellectual property laws.

Except for the limited licence expressly granted in these Terms, no rights are granted to you by implication, estoppel or otherwise.

17. User content

You retain ownership of content you submit, upload, connect, generate, schedule or otherwise make available through the Services (“User Content”).

You grant GBPPromote a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, transmit, adapt and use User Content solely as necessary to provide, maintain, secure, improve and support the Services, and to comply with law.

You represent and warrant that you own or control all necessary rights in your User Content, and that your User Content and our authorised use of it will not violate applicable law, third-party rights or platform rules.

We may remove, disable, refuse or restrict User Content that we reasonably believe violates these Terms, applicable law or third-party rights, or creates risk to the Services or others.

18. Confidentiality

Each party may receive non-public, confidential or proprietary information from the other in connection with the Services. Each party agrees to use the other’s confidential information only as necessary for the permitted purposes under these Terms, and to protect it using reasonable care no less than the care used to protect its own similar confidential information.

Confidential information does not include information that is publicly available without breach, was already lawfully known, is independently developed without use of the confidential information, or is lawfully received from a third party without restriction.

19. Feedback

If you provide suggestions, ideas, comments, recommendations or other feedback regarding the Services, you grant GBPPromote a worldwide, perpetual, irrevocable, royalty-free right to use, modify, implement and incorporate that feedback without restriction or compensation to you.

20. Data protection & privacy

Our processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement. Where you are a controller and we act as processor on your behalf, the DPA sets out the terms of that processing.

21. Suspension & termination

We may suspend, restrict or terminate your access to the Services:

• For violation of these Terms or other applicable policies
• For non-payment of fees
• To comply with legal obligations or third-party platform requirements
• To protect the security, integrity, reputation or operation of the Services
• Where your use creates risk, harm or potential liability for us, other customers or third parties

You may cancel your subscription in accordance with your plan or account settings. Cancellation will not affect amounts already due, accrued payment obligations, or non-cancelable commitments already agreed.

22. Disclaimers

The Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, GBPPromote disclaims all warranties, express, implied, statutory or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability or uninterrupted operation.

We do not guarantee that the Services will be uninterrupted, error-free, fully secure, or compatible with every platform, system, browser or third-party service.

23. Limitation of liability

To the maximum extent permitted by law, GBPPromote and its directors, officers, employees, affiliates, contractors, licensors and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data or anticipated savings, arising out of or related to the Services or these Terms.

To the maximum extent permitted by law, GBPPromote’s total aggregate liability for all claims arising out of or relating to the Services or these Terms shall not exceed the total amount paid by you to GBPPromote for the Services in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

24. Indemnification

You agree to defend, indemnify and hold harmless GBPPromote, its affiliates, directors, officers, employees, agents, contractors and licensors from and against any claims, damages, liabilities, losses, costs and expenses, including reasonable legal fees, arising out of or related to:

• Your use or misuse of the Services
• Your User Content
• Your violation of these Terms, applicable law or third-party rights
• Your communications, automation or activity sent or conducted through the Services

25. Copyright complaints

We respect intellectual property rights and expect users to do the same. If you believe content available through the Services infringes your copyright or other intellectual property rights, contact us with sufficient detail to identify the material, your claimed rights, your contact information and the basis of your complaint.

26. Export control & sanctions New

You represent that you are not located in, ordinarily resident in, or acting on behalf of any person or entity in a country or territory subject to comprehensive trade sanctions, and that you are not listed on any applicable restricted-party or sanctions list.

You agree not to use, export or re-export the Services in violation of applicable export control or sanctions laws. We may suspend or terminate access where we reasonably believe continued provision would breach those laws.

27. Changes to the Terms or Services

We may modify these Terms or the Services from time to time. If we make material changes we may provide notice through the website, platform, email or other reasonable means. Continued use of the Services after the updated Terms become effective constitutes acceptance of the revised Terms.

Changes are not applied retrospectively to amounts already paid or to obligations already performed.

28. Governing law & jurisdiction

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Courts located in Indore, Madhya Pradesh shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, subject to any non-waivable rights under applicable law.

29. General legal terms

• Entire agreement. These Terms, together with our Privacy Policy, DPA where applicable, Refund Policy, Affiliate Terms where applicable, order forms and any applicable customer agreement, constitute the entire agreement between you and GBPPromote regarding the Services.
• Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
• Waiver. Failure to enforce any provision shall not constitute a waiver of that provision or any other rights.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign in connection with a merger, acquisition, reorganisation or sale of assets.
• Survival. Provisions that by their nature should survive termination — including payment obligations, intellectual property, confidentiality, disclaimers, limitation of liability, indemnity and governing law — will survive.
• Force majeure. Neither party is liable for failure to perform caused by events beyond its reasonable control, excluding payment obligations.

30. Contact information

For questions regarding these Terms: